---
title: "Report a problem"
description: "Copy diagnostics from Settings, post them in the GlassHome Discord with a short note on what went wrong, and the bug can get fixed faster."
canonical: https://glasshome.app/docs/dash/guides/report-a-problem
section: "Guides"
updated: 2026-10-08
---
# Report a problem

One tap collects the recent connection log from your server and this device, so you do not have to dig through logs. Paste it into Discord with a sentence about what went wrong.

## Before you start

- You are an admin. Only admins see **Copy diagnostics**, and it is not on demo.glasshome.app.
- A GlassHome Discord account. The channel is **#bug-reports**.

## Copy the diagnostics

## Step 1: Open General (Computer)

Open **Settings** and tap **General**.

![The General section in Settings, with Dark mode, Blur, Developer Mode and the Version row](/assets/guides/report-a-problem/01-general.webp)

Find the row called **Diagnostics** and tap **Copy diagnostics**. The button says **Collecting…** for a moment.

On a phone or tablet, the share sheet opens with a text file called `glasshome-diagnostics.txt`. Pick Discord, or save it. On a computer, the report goes to your clipboard and GlassHome says **Diagnostics copied**.

## Post it in Discord

1. Open the [GlassHome Discord](https://discord.gg/FJYdeDmrzv) and go to **#bug-reports**.
2. Write what happened, what you did just before, and what you expected instead.
3. Paste the diagnostics under your note, or attach the file.
4. Add your GlassHome version. It is under **Version** in **Settings > General**, just above **Diagnostics**.

> **Tip:** A screenshot helps more than a paragraph. If the problem is on the tablet, take a photo of its screen. The full list of what to include is in [Bug reports](/docs/dash/bug-reports).

## You are done when

Your report is in the channel with the logs attached. If it turns out to be a question or a wish, someone will point you the right way.