--- title: "FAQ" description: "Frequently asked questions about GlassHome. Local-first, Home Assistant, hardware, accounts, privacy, and licensing." canonical: https://glasshome.app/docs/faq section: "Support" updated: 2026-06-09 --- # FAQ Short answers. Each links to deeper docs. ## Does GlassHome replace Home Assistant? No. Home Assistant still runs your automations and integrations. GlassHome is a UI in front of it. See [Concepts](/docs/concepts). ## Does it work without internet? Yes. Dash and HA talk on your LAN. Internet is only required to (a) install community widgets the first time, or (b) use the optional managed [tunnel](/docs/remote-access). ## Do I need a Hub account? Only if you want to publish widgets, manage [organizations](/docs/organizations), or use the managed remote-access tunnel. Dash itself runs without one. ## What data does Hub collect? Hub only sees what you intentionally send: published widget bundles, organization membership, and tunnel provisioning metadata. Your dashboard layouts, HA URL, and entity state never reach Hub. See [Concepts → Data flow](/docs/concepts#data-flow). ## What hardware do I need? Any 64-bit CPU with SSE4.2 (Intel 2008+, AMD 2011+) or ARMv8 (Pi 4/5, Apple Silicon). Pi 3 is too slow. VMs need a modern CPU profile, see [Troubleshooting](/docs/troubleshooting#illegal-instruction). ## Can I run it on the same machine as Home Assistant? Yes. Most users do. Just make sure ports don't collide (HA is `8123`, GlassHome is `3123` by default). ## Does the addon show up in the Home Assistant sidebar (ingress)? No. GlassHome runs as its own web app on port `3123`, not through HA ingress. After starting the addon, open `http://:3123` in a browser. This keeps the dashboard full-screen and independent of the HA frontend. See the [Addon guide](/docs/addon). ## How do I access my dashboard away from home? Today, use a VPN (WireGuard, Tailscale) so your device joins the home network and reaches Dash like it's local. A built-in managed tunnel and reverse-proxy support are in the works. See [Remote Access](/docs/remote-access). ## Does it support YAML config? No. Everything is configured in the UI and stored in SQLite. That's intentional; see [What GlassHome is not](/docs). ## Can I sync dashboards between devices? Every device pointed at the same Dash instance sees the same dashboards. There's no cloud sync of layouts between separate Dash installs. ## Is it open source? The widget SDK and CLI are open source. The dashboard is source-available; see the repo for license terms. ## How do widgets get reviewed? Community widgets publish immediately and are flagged with a Community badge. Users see a consent prompt before install. Official widgets go through GlassHome review. See [Publishing → Trust Badges](/docs/widget-publishing#trust-badges). ## Where do I report a bug or ask for a feature? [Discord](https://discord.gg/FJYdeDmrzv) for chat and bug reports. Template in [Bug Reports](/docs/bug-reports). --- ## Pricing and Pro ### Is GlassHome free? The core app (Dash) is free and stays free. [Pro](/docs/pro) is a one-time purchase that adds community widgets and theming on top. No account or payment is needed to use Dash locally. ### What does Pro cost? Pro is **$19.99** (Early Bird offer, available until end of June 2026), then **$39.99** standing. It is a one-time purchase, not a subscription. See the [pricing page](/pricing) for the current offer and any active countdown. ### Is it a subscription? No. Pro is a one-time purchase via Polar. You pay once and the license is yours permanently. All v1 updates are included. See [Pro](/docs/pro). ### What do I get with Pro? Pro adds two things on top of the free tier: **community widgets** (install widgets from the Hub registry beyond the official `@glasshome` set) and **theming** (the in-app theme editor, custom backgrounds, and theme upload). All 7 presets are free, and custom themes already on your Dash stay usable without Pro. See the full comparison at [Pro](/docs/pro). ### Does Pro work on multiple devices? Yes. Pro is tied to your Hub account, not a device. You can link and unlink Dash instances whenever you like, and any Dash you link gets the Pro entitlement. Multiple devices in the same home pointing at the same Dash instance all benefit without extra licenses. ### What is the refund policy? Reach out at [contact@glasshome.app](mailto:contact@glasshome.app) and I will sort it out. See [Pro → Managing your license](/docs/pro#managing-your-license) for details.